Support

Get help with your alarms, subscription, or account.

Contact us

Email support@wakewin.app. We aim to reply within 2 business days.

When reporting a bug, please include: the device model and iOS version, the exact time the problem occurred, and what you were doing when it happened.

Common questions

My alarm didn't ring.

WakeWin uses iOS's system alarm engine, which rings through Silent Mode and Focus modes even when the app is closed. If your alarm didn't ring, make sure you have granted WakeWin alarm permission (you will be prompted on first use). Radio alarms additionally require the app to be installed and a working internet connection. If it still didn't ring, email us with the exact alarm time and we will check the logs.

I forgot my password.

On the sign-in screen, tap "Forgot password", enter your email, and follow the link in the email we send.

My Premium subscription isn't working.

In the app, go to Profile and tap "Restore purchases". If that doesn't help, email us with your Apple ID's email and we will investigate.

How do refunds work?

Subscriptions are billed through the App Store. Refund requests go through Apple: reportaproblem.apple.com. Apple handles the refund decision; we have no way to issue a refund directly.

Delete your account

You can delete your WakeWin account and all associated data at any time:

  1. Open the WakeWin app and sign in.
  2. Go to Profile.
  3. Scroll to the bottom and tap Delete account.
  4. Confirm. Your data is wiped within 30 days.

If you can't sign in, email support@wakewin.app from the address on your WakeWin account and we will delete it for you.

Note: deleting your WakeWin account does NOT cancel your App Store subscription. Cancel that separately in iOS Settings → Apple ID → Subscriptions.

Privacy

See our Privacy Policy for how we handle your data.